{"id":253,"date":"2023-02-23T15:27:21","date_gmt":"2023-02-23T14:27:21","guid":{"rendered":"https:\/\/shop.onegeekarmy.eu\/?page_id=253"},"modified":"2026-03-18T20:44:40","modified_gmt":"2026-03-18T19:44:40","slug":"faq","status":"publish","type":"page","link":"https:\/\/shop.onegeekarmy.eu\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Hardware<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"where-can-i-learn-more-about-bluescsi\">Where can I learn more about BlueSCSI?<\/h4>\n\n\n\n<p>All the details are here: <a href=\"https:\/\/github.com\/BlueSCSI\/BlueSCSI-v2\">https:\/\/github.com\/BlueSCSI\/BlueSCSI-v2<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"which-firmware-version-of-bluescsi-do-you-install\">Which firmware version of BlueSCSI do you install?<\/h4>\n\n\n\n<p>I always ship the latest version of the firmware.<\/p>\n\n\n\n<p>Currently, it&#8217;s version <a href=\"https:\/\/github.com\/BlueSCSI\/BlueSCSI-v2\/releases\/tag\/v2026.03.01\">2026.03.01<\/a>. The same firmware is shared by the regular Pico and the Pico 2W (wireless).<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"can-i-update-the-firmware-myself\">Can I update the firmware myself? Or make changes to it?<\/h4>\n\n\n\n<p> Yes, absolutely! You just need a USB cable and the <a href=\"https:\/\/github.com\/BlueSCSI\/BlueSCSI-v2\/wiki\/Updating-Firmware\">instructions<\/a>. It&#8217;s super easy!<\/p>\n\n\n\n<p>And if you feel adventurous (or want to contribute), firmware updates and GPLv3 source can be found at <a href=\"https:\/\/github.com\/BlueSCSI\/BlueSCSI-v2\/\">https:\/\/github.com\/BlueSCSI\/BlueSCSI-v2\/<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"does-bluescsi-work-on-my-machine\">Does BlueSCSI work on my machine?<\/h4>\n\n\n\n<p>BlueSCSI was successfully tested on many machines, and the list keeps growing every day. And it&#8217;s not just Macintosh, but also Amiga, Atari ST, some samplers, and many more. The full list can be found&nbsp;<a href=\"https:\/\/github.com\/BlueSCSI\/BlueSCSI-v2\/wiki\/Compatibility\">right here<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Shipping<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"where-do-you-ship-to-\">Where do you ship to?<\/h4>\n\n\n\n<p>I ship from Belgium to all continental European countries, and all countries of the European Union. In nearly all cases, your order will be mailed as a letter, free of custom fees.<\/p>\n\n\n\n<p>So far, I have users in the following places (hey everyone!):<\/p>\n\n\n\n<p>\ud83c\udde6\ud83c\uddf9 Austria, \ud83c\udde7\ud83c\uddea Belgium, \ud83c\udde7\ud83c\uddec Bulgaria, \ud83c\udded\ud83c\uddf7 Croatia, \ud83c\udde8\ud83c\uddfe Cyprus, \ud83c\udde8\ud83c\uddff Czech Republic, \ud83c\udde9\ud83c\uddf0 Denmark, \ud83c\uddea\ud83c\uddea Estonia, \ud83c\uddeb\ud83c\uddee Finland, \ud83c\uddeb\ud83c\uddf7 France, \ud83c\udde9\ud83c\uddea Germany, \ud83c\uddec\ud83c\uddf7 Greece, \ud83c\udded\ud83c\uddfa Hungary, \ud83c\uddee\ud83c\uddf8 Iceland, \ud83c\uddee\ud83c\uddea Ireland, \ud83c\uddee\ud83c\uddf9 Italy, \ud83c\uddf1\ud83c\uddfb Latvia, \ud83c\uddf1\ud83c\uddee Liechtenstein, \ud83c\uddf1\ud83c\uddee Lithuania, \ud83c\uddf1\ud83c\uddfa Luxembourg, \ud83c\uddf2\ud83c\uddf9 Malta, \ud83c\uddf3\ud83c\uddf1 the Netherlands, \ud83c\uddf3\ud83c\uddf4 Norway, \ud83c\uddf5\ud83c\uddf1 Poland, \ud83c\uddf5\ud83c\uddf9 Portugal, \ud83c\uddf7\ud83c\uddf4 Romania, \ud83c\uddf7\ud83c\uddf8 Serbia, \ud83c\uddf8\ud83c\uddf0 Slovakia, \ud83c\uddf8\ud83c\uddee Slovenia, \ud83c\uddea\ud83c\uddf8 Spain, \ud83c\uddf8\ud83c\uddea Sweden, \ud83c\udde8\ud83c\udded Switzerland, \ud83c\uddf9\ud83c\uddf7 Turkey, \ud83c\uddfa\ud83c\udde6 Ukraine and \ud83c\uddec\ud83c\udde7 United Kingdom.<\/p>\n\n\n\n<p>I also ship to the following countries (you could be my first customer there!):<\/p>\n\n\n\n<p>\ud83c\udde6\ud83c\uddf1 Albania, \ud83c\udde6\ud83c\udde9 Andorra, \ud83c\udde7\ud83c\uddfe Belarus, \ud83c\udde7\ud83c\uddfe Bosnia and Herzegovina, \ud83c\uddec\ud83c\uddea Georgia, \ud83c\uddec\ud83c\uddf1 Groenland, \ud83c\uddf2\ud83c\udde9 Moldavia, \ud83c\uddf2\ud83c\udde8 Monaco, \ud83c\uddf2\ud83c\uddea Montenegro and \ud83c\uddfb\ud83c\udde6 the Vatican.<\/p>\n\n\n\n<p>I try and find the best possible shipping options for your country.<\/p>\n\n\n\n<p>If your country is not in these lists, take a look at the&nbsp;<a href=\"https:\/\/scsi.blue\/\">other BlueSCSI sellers<\/a>. Chances are that someone will be able to help you.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"how-much-does-shipping-cost\">Can I track my parcel?<\/h4>\n\n\n\n<p>Depending on where you live, I try to offer traceable shipment. Check the shipping options offered to you at checkout.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">I have selected the Mondial Relay pick-up location but couldn&#8217;t provide a pick-up location!<\/h4>\n\n\n\n<p>I&#8217;ll get in touch with you once your order is ready, or you&#8217;ll receive a message from Mondial Relay (check your e-mail!) asking you to select one. I won&#8217;t forget about you.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">How do I know my order has shipped?<\/h4>\n\n\n\n<p>If you&#8217;ve chosen delivery without tracking, you&#8217;ll receive an e-mail saying your order is complete (and that I&#8217;ve finished processing it). This means that your order was packed, stamped, and has been mailed.<\/p>\n\n\n\n<p>For deliveries with tracking, you&#8217;ll get an additional e-mail with the details you need to track your parcel.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"how-much-does-shipping-cost\">How long does it take, and what do I get?<\/h4>\n\n\n\n<p>I ship generally within a week of your order, sometimes less. In most cases, it takes between 5 and 10 business days to arrive. The box contains your order and instructions.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"whats-your-return-policy\">What\u2019s your return policy?<\/h4>\n\n\n\n<p>Every fully assembled BlueSCSI is tested on actual hardware (a Macintosh IIci) before shipment. It must be able to boot the machine fully and perform sustained read and write tests. In the unlikely event your fully assembled BlueSCSI is not functional upon arrival, you have a 14 days window to return it and I\u2019ll refund you.<\/p>\n\n\n\n<p>I do not offer returns on the kits. But if you need help or pointers, get in touch.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">Why do you need my phone number? And can I trust you with my e-mail?<\/h4>\n\n\n\n<p>Your phone number is required by some delivery options with package tracking. If you&#8217;re not comfortable giving it away or if you&#8217;re using a simple delivery option without tracking, just provide a fake one.<\/p>\n\n\n\n<p>Your e-mail address is safe with me (I have no affiliation with any advertising company), and you&#8217;re more than welcome to use an address generated for the purpose of your order. But please make sure you keep an eye on your mailbox because that&#8217;s where you&#8217;ll receive the order status updates.<\/p>\n\n\n\n<p>In short: just make sure I have at least one way of getting in touch with you \ud83d\ude42<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"how-can-i-get-in-touch-with-you\">How can I get in touch with <em>you<\/em>?<\/h4>\n\n\n\n<p>If you have any question or request, get in touch on <a href=\"https:\/\/mastodon.social\/@onegeekarmy\">Mastodon<\/a>, on <a href=\"https:\/\/bsky.app\/profile\/onegeekarmy.bsky.social\" data-type=\"link\" data-id=\"https:\/\/bsky.app\/profile\/onegeekarmy.bsky.social\">BlueSky<\/a>&nbsp;or by e-mail: bluescsi at onegeekarmy.eu (all together). You can sometimes find me on the&nbsp;<a href=\"https:\/\/discord.com\/channels\/749261651978748014\/834961219289874482\">Discord server for BlueSCSI<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Miscellaneous<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">The model I want is backordered! What does that mean?<\/h4>\n\n\n\n<p>There has been an unexpected surge of orders for that model, and the supply has temporarily run dry (this happens a lot when there are new videos posted on YouTube featuring BlueSCSI) . This will delay your order a little more, but generally never more than a week or two.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"ive-seen-people-sell-bluescsi-online-but-theyre-not-listed-on-the-official-sellers-pagehttpsscsiblue-can-i-trust-them\">I\u2019ve seen people sell BlueSCSI online but they\u2019re not listed on the&nbsp;<a href=\"https:\/\/scsi.blue\/\">official sellers page<\/a>. Can I trust them?<\/h4>\n\n\n\n<p>Maybe.<\/p>\n\n\n\n<p>However, BlueSCSI is an open source and open hardware community project. By selling BlueSCSI without permission, these resellers go against the terms of the license. They choose to profit from the work and the active collaboration of the community, without contributing themselves.<\/p>\n\n\n\n<p>The official sellers are all active members of the community and, by supporting them, you support the project as a whole.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"what-is-the-platinum-color\">What is the \u201cPlatinum\u201d color?<\/h4>\n\n\n\n<p>It\u2019s a light grey color that closely matches the tint of the \u201cSnow White\u201d design language used in the early Macintoshes and the late Apple II.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"whats-this-disk-jockey-thing-ive-heard-about\">What\u2019s this \u201cDisk Jockey\u201d thing I\u2019ve heard about?<\/h4>\n\n\n\n<p>Disk Jockey is an application for macOS and Windows that I&#8217;m writing in my spare time to help you create blank disk images for your BlueSCSI (or any other device or emulator that works with disk images). It has its&nbsp;<a href=\"https:\/\/diskjockey.onegeekarmy.eu\/\">own page explaining it all<\/a>.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hardware Where can I learn more about BlueSCSI? All the details are here: https:\/\/github.com\/BlueSCSI\/BlueSCSI-v2 Which firmware version of BlueSCSI do you install? I always ship the latest version of the firmware. Currently, it&#8217;s version 2026.03.01. The same firmware is shared by the regular Pico and the Pico 2W (wireless). Can I update the firmware myself? [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-253","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/shop.onegeekarmy.eu\/index.php\/wp-json\/wp\/v2\/pages\/253","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.onegeekarmy.eu\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.onegeekarmy.eu\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.onegeekarmy.eu\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.onegeekarmy.eu\/index.php\/wp-json\/wp\/v2\/comments?post=253"}],"version-history":[{"count":43,"href":"https:\/\/shop.onegeekarmy.eu\/index.php\/wp-json\/wp\/v2\/pages\/253\/revisions"}],"predecessor-version":[{"id":3921,"href":"https:\/\/shop.onegeekarmy.eu\/index.php\/wp-json\/wp\/v2\/pages\/253\/revisions\/3921"}],"wp:attachment":[{"href":"https:\/\/shop.onegeekarmy.eu\/index.php\/wp-json\/wp\/v2\/media?parent=253"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}